Communication is the act of using words, sounds such as drums and whistles , signs or behaviors to express or exchange information or express your ideas thoughts, feelings etc.
Communication is the process of transferring information from one person to another and it can occur across vast distances in time and space. Communication refers to the activity that serves to connect people through space and time.
The communication process is complete once the receiver had understood the message sent by the sender and given back an appropriate feedback. Communication is a two way traffic meaning there is sending and receiving.
Or a person who starts or initiate the conversation. A sender can be an individual speaking, writing, signaling or gesturing. The message could be positive, negative or neutral.
CHANNEL: this is the root or way through which the message is transmitted from the source to the receiver and vice versa.
This is the form in which an idea or feeling is delivered through. In spoken communication channel includes the following. Face to face Telephone Video conferencing or audio conferencing In written communication channel it includes - letters - emails - memos - reports RECEIVER: This is a person who receives the message he may be one person or a big number of people, this is what we call the audience, a receiver may be close or at a distance where by there is a difference when you speak to a receiver who is near by and far away.
Communication is complete once the receiver gives back the feedback. The receiver may give the feedback by speaking, giving sign or by writing FEEDBACK: this is a verbal or non verbal reaction from the audience who receive the message. This is the effect action or comment that comes after the message. NOISE: anything that interferes with communication process at any stage is referred to as noise. It does not need to be sound it may be physical or Physiological. It depends on the condition meaning weather condition, or sun shine un random movement.
It destructs the physical transmission of signal or message. This means a speaker may have physiological noise and receiver. This I the destruction caused by physiological process that interferes with communication process. Preconceived ideas: meaning having your own ideas meaning having your own knowledge which in that case it is wrong while you think that you are correct.
Sometimes the audience may not understand you because of your choice of words. NB: we should always remember that nay communication is a 2 way process where by the message in the form of ideas, feelings and opinions is transmitted between two or more persons with the intention of creating a shared understanding.
Effective communication is achieved when the message conveyed by the sender is understood by the receiver in exactly the same way it was intended. Communication is a dynamic process that begins with concepts or ideas by the speaker and transmitted in the form of the message through the channel to the receiver who in time gives the feedback in the form of the message or signal with the given time frame.
The transfer of message from the sender to the receiver through different stages and back again to the sender is what is known as communication process. It means there are different activities done for the communication process to be complete which involves the sender, channel and receiver. This was the first module of communication, and it is the most accepted module. He mainly focused on the speaker and the speech and he divided communication process into 5 primary elements.
The role of the speaker is to be an active personnel in the communication. The speaker delivers or conveys a speech to the audience he or she can determine which median to use. According to Aristotle communication is a one-way process.
The speaker must organize the speech before hand according to the targeted item. Aristotle module identifies three elements which are sender, message and receiver. But it is sunder centered. When the sender sends a message then communication has started. According to him if any third party exists between the sender and the receiver the third party will affect communication.
The main idea of this module is that the sender and receiver relies upon the third party to communicate. Communication will proceed if there is trust upon the third party, if there is no trust the communication will be destructed. He further emphasizes that the main purpose of this theory is to introduce the role of communication in a social relationship. Good relationship maintains social equilibrium between the society and the communication itself.
The topic is the matter of concerned. According to him to know how to communicate or to know how communication works it is necessary to study the communication process in general. In any communication two people are involved, these people they share information, ideas and an attitude meaning mood.
In this process of sharing at least three elements are involved the communicator, message or content and the destination or receiver.
Each type of communication whether intra or inter both a sender and receiver use their knowledge to interpret the information. In communication encoding interpretation and decoding take place simultaneously.
In this model communication ends up where it started, in fact as communication goes on the noise gets less or more powerful. If we consider that the source and the encoder are one person, decoder and destination are another person and the signal is language. In general this model suggested the importance of encoding and decoding process as well as the role of field of experience SHANNO WEAVER: this model shows the transmission of the message from the source to the destination, the model sets basic constituents that not only explain how communication happens but why communication sometimes fails.
Good timing plays a great role in communication, he emphasizes that always the sender initiates communication basing on his or her thoughts and transmit information through a selected media to the receiver. On the basis of received message the receiver transmits his or her emotions and feelings as feedback. In this communication process there is a noise which influences and affects the total process of communication.
This model give sthe importance of two way from of communication, according to him communication is incomplete if you don not respond. According to this model for the message to be properly encoded and decoded the communication skills of both the sender and receiver should be at best. Knowledge: Social system: Culture: it may lead to communication breakdown Message: Content: share the topic of discussion.
Elements: the elements should match with both sides Treatment: how does the message treat the source and the receiver. Should be under same treatment. Code: Channel: Hearing: from source and receiver , before communicating you need to know the status of the audience.
Seeing: the source or receiver must be seeing each other Touching: Smelling: Receiver Communication skills: Attitude: Knowledge: Social system; share where you belong Culture: it may lead to the communication breakdown. It may be in written form or in oral form.
It takes place through case to face conversation, group discussion, counseling, interview, radio and television, phones, memos, reports and emails. We use sounds and language to convey the message. It serves as a vehicle for expressing desires, ideas and concepts and it is a vital process in learning and teaching. It may be interpersonal communication or public speaking.
Public speaking involves one or more people delivering a message to a group of people - signs and symbols are the major signals that make up verbal communication. Words act like symbols and signs are secondary products of the underlined message. The main function of verbal communication is to convey a message to one or more recipients or receivers directly. This is accompanied by non linguistic features like tone or voice, facial expressions and body language.
In verbal communication we inform, we inquire, we argue and discuss different topics. This is cause by poor word choice by the speaker. Different perspectives: this means how a person regards a certain thing. Techniques used to present your ideas. Do you use direct approach or indirect or maybe flashback?
Tonation this is related to sound, such as speaking too low or the rise and fall. Pronunciation: this is when people do not speak out the word properly they have pronunciation problems.
Language barrier: Knowledge you have may affect verbal communication: some people may have a knowledge and will not be able to use that knowledge. In order to avoid these challenges when communicating verbally you need to consider the message you wish to communicate before speaking or communicating with the respective audience.
You have to know if the message you are going to present suitable for that audience. Normally speak clearly, pronounce words correctly, be conscious with other non verbal features like eye contact, gesture and facial expression.
We experience verbal communication in our daily life, when we listen to news, when attending interviews and when we tell stories to our friends. Verbal communication is the beginning of communication process, meaning it is the basic form that we use to communicate daily.
We use it to inform and give knowledge in different settings for example in the class room we give knowledge by using verbal communication. It is also used to clarify issues when there is misunderstanding or there is not enough information provided. It is also used if there is something which is done wrongly or incorrectly. This is the best type of communication which gives perfect feedback. The feedback is very essential in communication since it improves relationship within a family, school or institution.
Verbal communication has great influential powers, when you speak verbally you use various technique to influence the audience to understand you as well.
Which is basically concerning the sound of your voice. A lot of what we communicate is communicated through non verbal communication but the content of what we communicate most of it comes through verbal communication. In the interviews non verbal clues affect the speaker whether to get a job or not. Job skills are assessed through non verbal clues that are shown by the candidates. How we appear before the board communicates extra non verbal meaning.
To be effective communicators we need to align our body language, appearance and tone of the words we are trying to speak out. In non verbal communication we listen up and learn more. I did not tell john you were late. A firm handshake shows that there you are confident and - A weak handshake shows uncertainty. Apart from that we get extra meaning from eye contact. If someone is settled, then the eyes will be settled. Flitting eyes and puzzled lips; conveys lack of trust. TOUCH: there is gentle touch and strong touch.
It involves memos, proposal, email, letters, books, training manuals and operating policies. These materials may be written on the paper, hand written or appear on the screen such as projectors. A written text can be short or long depending on what you want to express. Life Skills can be taught or learned.
Values describe, and provide a means of talking about, what is important to us. They are ideals we hold that give significance and meaning to our lives and hence they underpin our beliefs, influencing the decisions we make. Thus the shift to a more inclusive world view involves not just 2. And how do I discover that I have this value? What is my value and where does my value lie?
Beliefs are the assumptions we make about ourselves, about others in the world and about how we expect things to be. Beliefs are about how we think things really are.
Beliefs tend to be deep set and our values stem from our beliefs. High self-esteem tends to encourage and reinforce healthy behavior. Low self-esteem tends to encourage unhealthy behavior. It can affect your confidence, how you get along with others, and how you do at work. Allows you to make correct choices and take action and be proud. The more you like yourself, the more efficient and effective you are in each area of your life.
Self-esteem is the key to peak performance. Your self-esteem is so important to your emotional health that almost everything you do is aimed at either increasing your feelings of self-esteem and personal value, or protecting it from being diminished by other people or circumstances. Self-esteem, the feeling of liking and respecting yourself, is the foundation principle of success and happiness.
It is vital for you to feel fully alive. In other words, there is a gap between the stressful event and resources available to the person to deal with the stressful event. Stress has a practical element and an emotional element. For example, someone who has lost a job may be concerned about what to eat, how to pay the rent practical and at the same time they might feel angry or depressed emotional. Face a sudden danger and resolve the situation safely, and you'll get pumped and excited; like when we are racing to meet an exciting deadline, getting dressed for our wedding, or flying down a ski slope.
It keeps our juices flowing. Just the right amount of stress is stimulating and healthy. We perform tasks faster and better. Our muscles strengthen. Heart function improves. Stamina increases. Thinking sharpens. Some experts say eustress even helps our bodies resist infection!
Emotions such as fear, passion, anger, jealousy etc. They can result in behavior which one might later regret. Coping with emotions means to be able to recognize them as such and deal with them to make a positive decision nonetheless. This will clear your mind and may save you from losing your temper.
Empathy has even been likened to a spiritual or religious state of connection with another person or group of people.
Empathy can best be described as feeling with the person. Notice the distinction between for and with. It all starts here b Always begin with a disarming statement, Compliment the other person. Practice makes perfect. The focus is on you: "I feel left out when you Agressive is pushy and does step on another person's "toes," so to speak: "You always leave me out of things.
It makes the other person feel a need to respond, usually. There is verbal and there is physical aggression. Gerard Cohen Activa Group. What are conference calls? When are conference calls used? What are the technical issues affecting conference calls? What are the human factor issues affecting conference calls? How conference calls can affect your productivity? Why you may need to adapt your communication style? Why conference calls benefit from advance planning? How should conference calls be facilitated?
What is conference call etiquette?
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